Black Rock Grill Ltd
Unit 5, Vickers Business Centre
Priestley Road
Basingstoke
Hampshire
RG24 9NP
United Kingdom
+44 (0) 1256 359858
Services
www.stonecooking.net promotes stone cooking
www.stonegrill.ws promotes stone grills
Support
Copyright © 1999 -
+44 (0) 1256 359858
Q. What are the export and shipping arrangements?
A. All exports are expertly packed in wooden crates to ensure that your Black Rock
Grill system arrives in good condition. Consignments are sent on a CIF basis to your
nearest port, from where you will need to arrange customs clearance and delivery
at your cost. Within the EC we can usually arrange shipping door-
Q. What ongoing support do you give?
A. Our ovens have a ‘5 Year Warranty’ and the electrical components within the oven
are guaranteedfor 12 months. Should a malfunction occur we hold parts and engineers
are generally able to be on-
All exports include a spare part kit but you will need to arrange your own engineer, the cost of which we will reimburse, so long as it is within the respective warranty period.
Our UK test kitchen constantly trials and develops new and exciting menu ideas and we are happy to pass on ideas developed by other Black Rock Grill users.
Readily available point of sale material includes banners, table talkers, A2 posters and Black Rock Grill imagery for your own promotional leaflets. We can supply at your cost black boards, exterior light boxes and swing signs.
Q. What organisations have checked your safety?
A. Health and safety are two of our major concerns. We go out of our way to ensure that our ovens comply with the latest legislation concerning work equipment. We are constantly updating and improving our equipment:
ANSI – Accreditation by ANSI signifies that the design and manufacture procedures used are in line with the American National Standards and meet the Institute’s essential requirements for openness, balance, consensus and due process.
NSF – NSF International is The Public Health and Safety Company™, providing public health and safety risk management solutions to companies, governments and consumers around the world. Accreditation means design, manufacture and materials and approved by NSF International.
CESA – Members undertake to operate to a code of conduct that covers the manufacture, supply, installation and after sales service that buyers can expect from members of CESA. The CESA code ensures that any products for sale within the EU will be marked to confirm that they comply with relevant European directives.
IP44 – Our ovens have been accredited with the international standard for Ingress Protection against solids smaller than 1mm and protection against water spray from any direction. This is an essential requirement for ‘Marine Compliant’ equipment.
CE – The CE marking certifies that a product has met EU consumer safety, health or environmental requirements.
UL – Electrical components and conduit piping bearing the NSF Electrical Certification Mark comply with the requirements of ANSI/UL safety standards. The NSF Electrical Mark is recognized and accepted by state and local electrical inspectors.
Q. Who are your clients?
A. Since its launch in 2004, over 300 Black Rock Grills have been installed. Around 150 are in the UK with the rest in USA, India, Dubai, Saudi Arabia, Romania, Sweden, Finland, Russia, Nigeria, Costa Rica and other countries.
Many Black Rock Grills are in stand-
Royal Caribbean Cruise Lines is giving cruise passengers a Black Rock Grill option on “Oasis of the Seas”.
De Vere Village Hotels use Black Rock Grill in 23 of their UK hotels.
Q. Do I need to make any alterations to my kitchen?
A. No Black Rock Grill needs no extraction and is powered by single phase normal 13amp 220/240v socket.
Q. How often can I reuse the rocks on a daily basis?
A. When a rock has been used it can be washed and placed back in the oven, the heat
soak time on our rocks allows the rocks to get back to their ideal cooking temperature
typically in 1-
Q. Do the rocks break?
A. Rock may break if dropped or mistreated. Otherwise they have a life span of 4-
Q. How quickly can you make repairs if the oven breaks down?
A. Systems are manufactured in the UK. We always have spare parts in stock and engineers able to cover the country. For exports a spare part kit is supplied and an approved local electrician could make repairs.
Q. Do I need skilled chefs?
A. Black Rock Grill is simple to use and with only basic kitchen knowledge and Black Rock Grill training anyone can deliver fantastic meals consistently.
Q. The black rocks are very hot what are the risks when using Black Rock Grill?
A. The hazards are burns and scalds. Our comprehensive training package addresses all the hazards of using the black rocks. We have comprehensive risk assessments that cover Kitchen use, Staff use and Customer use of the rock. This is covered in our training on installation manual and we also offer ongoing training to ensure you are operating the system safely.
Q. Does Black Rock Grill offers any marketing material?
A. Yes we have a comprehensive point of sale material to help you launch and continue to market the Black Rock Grillä system. This is regularly updated to allow you to select new marketing campaigns.
Q. Do you charge an ongoing franchise fee or licence fee?
A. No we manufacture and supply the equipment to all types of operators, Pubs, Restaurants, Hotels, Golf Clubs, Café, Bistros. No service charge, franchise fee or licence fee is charged.
Q. Do you export the Black Rock Grill System?
A. Yes we have supplied Black Rock Grill all over the world. Greece, Malta, Moscow, India, Nigeria, Dubai, Saudi Arabia, Costa Rica, Cyprus to name a few.
Q. Are the rocks food safe?
A. Our rocks are tested for Arsenic, Cadmium, Magnesium, Lead, Mercury, and Asbestos and are NSF certified food safe. No other rocks on the market achieve this high standard of testing and certification.
Q. There are other suppliers of cooking rocks and ovens how do I know they are safe for use?
A. There are rogue traders in all industries, make sure your supplier is a member of a trade association like CESA (Catering Equipment Suppliers Association) www.cesa.org.uk who members comply with association rules and regulations. Our Ovens, Porcelain Platters and Rocks have been tested and comply with NSF International www.nsf.org standards. Don’t believe what you have been told ask to see proof, if you’re a commercial business you have a responsibility to ensure products served to the public are safe and built for purpose.
FAQ’s -