Returns & Refunds Policy

If you need to return an item, we're here to help.

The Return Window

You have 30 days from the date you receive your order to return an item to us.

Item Condition

To be eligible for a full refund, your items must be:

  • Unused, unworn, and in the same condition you received them.
  • In their original packaging with any tags attached.
  • Returned with your order number included inside the package.

Non-returnable items: Clearance items, gift cards, custom/personalised goods, and hygiene-sensitive items / if the seal has been broken.

How to Start a Return

  1. Email us at ukshop@blackrockgrill.com with your order number and the reason for your return.
  2. We will reply with our return shipping address.
  3. Package your item securely and post it back to us.

Return Shipping Costs

  • You are responsible for the cost of your return postage. * Shipping costs from your original order are non-refundable.
  • We strongly recommend using a tracked and insured shipping service and keeping your proof of postage. We cannot issue a refund if the item is lost in transit or damaged.

Refunds

Once we receive and inspect your item, we will process your refund. The money will be automatically credited back to your original payment method within 3-7 business days. Orders over £300.00 will be refunded minus any transaction fees which is between 2-5% depending on payment method (this is applied to cover non-refundable bank and transaction charges incurred during payment processing.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 14 days at ukshop@blackrockgrill.com with a photo of the issue. We will arrange a replacement.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders cancelled before dispatch will be refunded in full minus any transaction fees which is between 2-5% depending on payment method—this is applied to cover non-refundable bank and transaction charges incurred during payment processing.*

Once your order has been dispatched, it will be treated as a return and subject to our returns policy above.