How will we use the information about you?

To process your order, we will need the following information from you:

• Full name
• Address
• Phone number
• Email address

We will only collect information about you that is necessary.

If you buy a product from us, we will need to pass your name, address, email address and phone number to a courier or third party payment provider (Klarna, Amazon Pay, Paypal, ShopPay) If you have any questions about this please email sales@blackrockgrill.com

If you place an order with us you will not automatically be added to our mailing list. Your data will be stored in our database for 5 years unless you request it is removed under the General Data Protection Regulation (the right to be forgotten / the right to erasure). You also have the right to

If you choose to opt-in to our mailing list or SMS Marketing we will send you emails or text messages about:

• New products we think you might be interested in
• Events
• News from Black Rock Grill
• Discount offers
• Recipes

You have the right to withdraw from this at any time by clicking the unsubscribe button on the email or emailing us at sales@blackrockgrill.com

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to send you newsletters and emails; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, Klaviyo, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Klaviyo's privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails. Our Shopify stores are also connected with Klaviyo in order to transfer email subscriptions from one platform to another and collect statistics. To do this, Klaviyo have installed a tracking snippet on our website.

When someone visits www.blackrockgrill.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

When you purchase from Black Rock Grill, your name, address data, email and contact number will be stored in our database.  In order for the goods to be delivered, we will need to pass on your name, address, phone number and email address onto a courier company (UKMail, DPD, Royal Mail, Evri, Fedex, UPS, USPS). When you place an order you have the option to opt-out, however this will cause a delay to your order.

 

Please be assured that we do not share your personal details with any other company without your consent.

Access to your personal information:

Under GDPR you have the right to access and amend any of your personal data that we hold.

You are entitled to view, amend, or delete the personal information that we hold. Email your request to sales@blackrockgrill.com

Discount & Promotion Codes Information

Promotional codes and discounts can’t be applied to previously placed orders.