Shipping & Returns

All you need to know about delivery and returns, if you have any questions at all please contact our friendly and helpful Black Rock Grill customer service team. 

UK Mainland

All orders placed before 3pm will be dispatched same day
FREE STANDARD DELIVERY
*Scotland and remote areas will incur a small shipping fee
*Effeuno Ovens & Black Rock Grill Set-Up's incur pallet shipping rates, excluded from free standard
Shipping costs are calculated at checkout
Service Courier
Standard Light Items Under 2kg 2-5 Working Days Evri
Standard Size Items  Next Working Day  DPD
Heavy + Pallet Service Pallet Service Pallet Courier

Scotland

All orders placed before 3pm will be dispatched same day
*Scotland and remote areas will incur a small shipping fee
*Effeuno Ovens & Black Rock Grill Set-Up's incur pallet shipping rates, excluded from free standard
Shipping costs are calculated at checkout
Service Courier
Standard Light Items 2-5 Working Days Evri
Standard Size Items 1-3 days Scotland DPD
Heavy + Pallet Service Pallet Service 2-4 Working Days Pallet Courier

Northern Ireland

All orders placed before 12pm will be dispatched same day
* Excluded from free standard shipping
*Effeuno Ovens & Black Rock Grill Set-Up's incur pallet shipping rates, excluded from free standard
Shipping costs are calculated at checkout
Service Courier
Standard Light Items 2-7 Working Days Evri
Standard Size Items 1-5 Working days DPD / DHL
Heavy + Pallet Service Custom Quote - Call us: 01256 359858 Pallet Courier

Australia-

Service Courier

Light Items

 3-7 Working Days International Carrier

Standard Items

 Standard 3-7 Working Days International Carrier

Heavy Items + Pallet Service

 Skid Service, Custom Quote Pallet Courier

  Shipping is calculated at checkout

You will receive an email notifying when your order has been shipped
In a Hurry? Give us a call to see if we can arrange a Saturday delivery: +44 (0) 1256 359858, Email: ukshop@blackrockgrill.com
Delivery time scales are guidelines and may vary during this busy period.
We are open Monday to Friday 9am-5pm
Closed Bank Holidays.
 

International Shipping-

International orders are shipped via our international courier service, to ensure fast and reliable delivery. These shipping rates are live rates from our couriers.
All international delivery costs are calculated based on the weight of your order and delivery location. For shipping quotes please add the required items to your cart and enter your delivery address. 
We have fulfilment centres in USA, Europe so we endeavour to keep the shipping rates as low as possible. 
Please note: For orders shipped outside the UK duty, taxes and fee charges will be applied by your local customs department and these will have to be paid locally. We have no jurisdiction over local taxes, duty or fee’s charged locally.
DELIVERY RESTRICTIONS FOR ITEMS THAT CONTAIN SUBSTANCES CLASSIFIED AS DANGEROUS FOR TRANSPORTATION- Any product that contains flammable, pressurised, corrosive, environmentally hazardous or otherwise harmful substances are classified as dangerous goods.  As a result we can only deliver these products to the UK+ US mainland.

Pre-order

What is a Pre-order?
When Black Rock Grill products are not currently available in our warehouse, we may offer them on a pre-order basis. That means you can still buy the product, and you’ll be placed in a queue to receive it as soon as it ships to our warehouse, in the time estimated on the page for the item you’ve chosen.

Returns-

We offer a 30 day return policy, giving you plenty of time to make sure your purchases meet your expectations.
Terms and Conditions:
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
  • Some items, such as personalized, perishable goods and gift cards, are exempt from being returned.
  • Within the 30 day return period.
  • Please note that shipping costs for returning items are non-refundable.
We advise you ship the item/s back tracked and insured as we will not be liable for any damaged or lost returns.
Please contact us via email or phone to confirm your return.
Email: sales@blackrockgrill.com or Call Us on : +44 (0) 1256 359858
  • Please make sure your order number is inside with the goods so we can identify who it is from.
We value your satisfaction and want to ensure that your shopping experience with us is enjoyable and stress-free. If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer support team.
There are certain situations where only partial refunds are granted:
  • Any item not in its original condition or is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery
Please note that partial refunds are given at our discretion once the goods have been received.
Returns costs are your responsibility and we advise you ship items back tracked and insured.

Refunds-

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
  • Late or missing refunds
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ukshop@blackrockgrill.com
If you would like to send a damaged product back, it is the discretion of Black Rock Grill as to whether or not we pay for return postage / courier. Please discuss with someone from Black Rock Grill before sending it back. If the product is damaged and not in a good condition then we will ask you to dispose of it. If you still decide to send it back then we will not cover the cost of sending it back.

Exchanges -

We only replace items if they are defective or damaged. If you need to exchange it for the same item.
Send us an email at ukshop@blackrockgrill.com before sending your order to us and wait for a response from our customer service team.

Return address:

Black Rock Grill, Round Bin Store, Chilbolton Down Farm, Stockbridge, SO20 6BU, United Kingdom
Please ensure you email ukshop@blackrockgrill.com to tell us you are returning the goods and would like a refund. If there is no contact then we will not issue a refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

Discount & Promotion Codes Information

Promotional codes and discounts can’t be applied to previously placed orders.
Promotional codes and discounts are Only valid on blackrockgrill.com and only one code can be used at a time and cant be used with another promotion. Excludes Sale Items and Multi Buy Packs. Not transferable or redeemable for cash or credit

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