Shipping Policy

We want to get your Black Rock Grill order to you as fast and safely as possible. Here is everything you need to know about our delivery.

🇬🇧 UK Shipping

  • Same-Day Dispatch: Order before 3:00 PM (Mon–Fri) for standard items.
  • Standard Delivery Times: Standard (2–5 business days) | Express (1 business day).
  • Ovens (Pallet Shipments): Order before 11:00 AM. We will contact you directly to confirm delivery before shipping. Standard (2–5 business days) | Express (1 business day).
  • Pizza Party Brand Orders: Delivered via pallet courier with an estimated delivery time of 7–10 business days.
  • Our Carriers: Royal Mail, Evri, and DPD (fully tracked) for parcels; specialised networks for pallet shipments.

🌍 International Shipping (Rest of World)

  • Worldwide Delivery: 2–7 business days via premium couriers (DHL, UPS, FedEx).
  • Live Rates: Add items to your cart and enter your address for an instant, weight-based shipping quote.
  • Please Note: Local custom fees and import taxes are the buyer's responsibility.

⚠️ Delivery Restrictions & Pre-Orders

  • Hazardous Materials: Items containing flammable, pressurized, or corrosive materials can only be shipped to UK mainland addresses.
  • Pre-Orders: Secures your place in line. We ship the moment it hits our warehouse and email you tracking details immediately.

Need help? Contact us at ukshop@blackrockgrill.com or call +44 (0) 1256 359858.