Terms of Service

Black Rock Grill Ltd
Last updated: 30th Mar 2026

Introduction

These Terms of Service govern your use of the Black Rock Grill website and any purchases or services offered through it. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

About Us

Black Rock Grill Ltd (“we”, “us”, “our”) provides cooking products, including lava cooking stone sets,  pizza ovens and related accessories, for personal and commercial use.

Use of Our Website

You agree to use our website only for lawful purposes. You must not:

  • Misuse or attempt to interfere with the website
  • Introduce viruses or malicious code
  • Copy, reproduce, or exploit content without permission

We reserve the right to suspend or terminate access for misuse.

Products, Orders & Payments

  • All prices are listed in your local currency and may change without notice.
  • We reserve the right to refuse or cancel any order.
  • Orders are subject to availability.
  • Private Customer Payments: Payment must be made in full upfront at the time of order completion. Alternatively, private customers may choose to pay using Klarna at checkout (subject to Klarna’s terms and credit approval).
  • Trade Customer Payments: Limited (Ltd) trade customers placing orders over £1,000 have the option to apply for financing through our recommended commercial leasing partner.

Shipping & Delivery

For more information, please refer to our standard Shipping & Returns page.

Returns & Refunds

For more information, please refer to our standard Shipping & Returns page. We reserve the right to refuse returns that do not meet our policy.

Product Use & Safety Disclaimer

Black Rock Grill products are designed for cooking with high heat and must be used with care. By purchasing and using our products, you agree:

  • To follow all provided instructions and safety guidelines
  • To use products only for their intended purpose
  • That improper use may result in injury or damage

To the fullest extent permitted by law, Black Rock Grill Ltd is not liable for injury, damage, or loss resulting from misuse, negligence, or failure to follow instructions.

Intellectual Property

All content on this website, including images, text, logos, and product designs, is the property of Black Rock Grill Ltd or its licensors. You may not reproduce, distribute, or use any content without our written permission.

Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses.
  • Our total liability shall not exceed the amount paid for the product.
  • Nothing in these Terms excludes liability for death or personal injury caused by negligence or fraud.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal data.

Mobile Messaging (SMS) Terms

By consenting to Black Rock Grill Ltd’s SMS service, you agree to receive recurring automated promotional and personalized marketing text messages (such as cart reminders and order updates) at the mobile number provided.

  • Consent & Charges: Consent is not a condition of any purchase, and your participation is completely voluntary. While we do not charge for this service, message and data rates may apply depending on your wireless provider. Message frequency varies.
  • Opting Out: You can cancel the SMS service at any time. Just click the unsubscribe link (where available). You will receive a single confirmation text, and no further messages will be sent unless you re-subscribe. Alternatively email us at ukshop@blackrockgrill.com.
  • Customer Support: For assistance, email us at ukshop@blackrockgrill.com.
  • Liability & Privacy: Supported wireless carriers are not liable for delayed or undelivered messages. We reserve the right to modify these terms or change our shortcodes/sending numbers at any time. For full details on how we collect and use your data, please review our standard Privacy Policy.

Third-Party Services

We may use third-party platforms to operate our business, including eCommerce and marketing providers. We are not responsible for the content, policies, or performance of third-party services.

User Accounts

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login details
  • Ensuring your information is accurate

We reserve the right to suspend or terminate accounts at our discretion.

Termination

We may suspend or terminate your access to the website if you breach these Terms.

Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website constitutes acceptance of any changes.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms, please contact us:
Email: ukshop@blackrockgrill.com
Address: Black Rock Grill Ltd, The Round Store, Chilbolton Down Farm, Chilbolton Down Stockbridge, Hampshire, SO20 6BU, United Kingdom