Everything you need to know about delivery and returns.
If you have any questions, please contact our friendly Black Rock Grill Customer Service Team at ukshop@blackrockgrill.com or call+44 (0) 1256 359858

UK Mainland

• Order Cut-Off: Orders placed before 3pm (Mon–Fri) are dispatched the same day. Pallet Shipments (ovens) cut off is 11am and once contact is made with customer.
• Shipping Costs: Calculated automatically at checkout.
• Parcel Carriers: In the UK we use Royal Mail, Evri & DPD. Overseas shipments we also use DHL, UPS, Fedex. All orders shipped are fully tracked.

Standard UK Delivery is 2-5 working days

Express Delivery is 1 working day (Scotland and remote areas will be 1-3 working days)

Pallet Courier is either Next working day or 2-5 working days

These are estimated delivery ETA's and not guaranteed.

• Orders placed will be dispatched the next working day.
• Shipping costs are calculated at checkout.
• Parcel Carriers: DHL, UPS, Royal Mail, DPD, Evri. 2-7 working days
• Pallet Courier is 2-5 working days.

We offer fast and reliable worldwide delivery via trusted international couriers.

• Rates are live and based on weight and destination.
• Add items to your cart and enter your address for an instant shipping quote.
• We also operate a fulfilment centre in the USA to help reduce shipping costs and delivery times for North American and Canada customers.
• Please note that local duties, taxes, or import fees may apply for deliveries outside the UK. These are the buyer’s responsibility.

Delivery Restrictions

Items containing flammable, pressurised, corrosive, or otherwise hazardous materials can only be shipped to UK or US mainland addresses due to carrier restrictions.

When a product is listed as pre-order, your order secures your place in the queue. We will dispatch your item as soon as it arrives in our warehouse. You will be notified by email once it ships.

Returns Policy

We offer a 30-day return policy from the date of delivery.
To qualify for a return, items must be:

• Unused and in their original packaging
• In the same condition as received
• Accompanied by proof of purchase (your order number)

Excluded Items:

• Personalized or custom-made items
• Custom-branded products (including engraved, logoed, or bespoke designs)
• Perishable goods
• Gift cards

Return Shipping: Non-refundable. We recommend using a tracked and insured postal service.

Before returning your item, please contact us:
ukshop@blackrockgrill.com|+44 (0) 1256 359858

Refunds Policy

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days. Orders over £300.00 will be refunded minus any transaction fees which is between 2-5% depending on payment method (this is applied to cover non-refundable bank and transaction charges incurred during payment processing.)

Partial Refunds

Partial refunds may be issued at our discretion for:

• Items not in original condition.
• Damaged or incomplete items not due to our error.
• Returns received after 30 days.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

• Orders cancelled will be refunded in full minus any transaction fees which is between 2-5% depending on payment method- this is applied to cover non-refundable bank and transaction charges incurred during payment processing.
• Once your order has been dispatched, it will be treated as a return and subject to our returns policy above.

Discount & Promotion Codes

• Promotional codes and discounts cannot be applied to previous orders.
• Valid only on blackrockgrill.com.
• One code per order. Cannot be combined with other offers.
• Excludes sale items, multi-buy packs Effeuno and MFItaly Brands.
• Not transferable or redeemable for cash or credit.

Need Help?

Our customer care team is here to help with delivery questions, tracking updates, or product returns.
 ukshop@blackrockgrill.com
 +44 (0) 1256 359858